A Return to the Friendly Skies?

March 26, 2018

© Sherí Taylor

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Going wheels up lately causes some stress beyond making it to the airport in time to go through the "fun" that is security and all of the TSA checks. The news has been swelling lately with stories of people being ejected from planes not for disturbing other passengers or the flight staff, but for merely not giving up their seats.

Flights get overbooked and people get bumped, but we have all heard the story about the man being drug off of the plane for getting upset when he was forced to give up his seat. There are other horror stories about recent staff behavior on flights as well as a dog being fatally injured when an attendant insisted that he, along with his carrier be forced into an overhead bin.  Sadly these are not urban legends. They happened on United Flights and their PR and press has taken a nosedive lately over stories like these emerging.

Enter stage right Allison Preiss, who was heading to Austin from DC for a friend's bachelorette party. She was able to score a discounted ticket and made it through all of the preliminary steps to get through security and ready to board. Not so fast young lady... she was informed that the flight was over booked and since she had purchased the "cheapest seat" she was getting bumped. Preiss took to social media to vent her frustration with the airline. Attendants next informed here that there was a broken seat and that was the reason for her being bumped. She was offered a $2,000 voucher, but said she'd rather have a check (good girl). They were about to write her a $650 check and then they countered with a $10,000 voucher and a seat on the next plane.

© Sherí Taylor
  
© Sherí Taylor
   
© Sherí Taylor

On a recent return trip from NYC, I was over the moon when American bumped me up to First Class ( yes! it is really that awesome on that side of the curtain) and then refunded $25 to my credit card. All because three friends wanted to sit together and I was a solo flyer. I felt like a boss and they recognized me as "The Diva" that In play on the radio. With that one simple kind and very giving gesture, American Airlines has made a customer for life. 

Allison, you are my hero, way to play that poker face. Also girl, if you need help using that voucher I am here for you, just don't tell American, okay? 

Check out the full story from NBC New York .